The team at Southeastern Skate Supply has come up with several ways to stand out above the rest.
Welcome & Value Customer Feedback
One of the best ways to strengthen your customer relationships is to welcome and value their feedback. Create ways to obtain quality feedback from your customers. Then (and most importantly), make sure to act on that feedback!
If there are any negative comments or reviews about your company, address the matter quickly and earn back the customer’s trust. If there are any positive comments or reviews, thank the customer and share the praise on your social media pages!
Create a Loyalty Reward Program
It’s common for people to want to feel connected to something. They want to know they’re valued and part of a bigger picture. That’s why loyalty reward programs are incredibly successful! Create a loyalty reward program so your customers feel attached and devoted to your company. Also, provide deals and offers that only reward members can take advantage of!
Strengthen Your Customer Service
It’s always important to offer the best customer service. If something goes wrong or if a customer is dissatisfied, the way you handle it can make or break the situation. Educate your employees on how to handle disgruntled customers and various ways to make them happy again.
Southeastern Skate Supply has the latest supplies for the roller skating market! We’re proud to be your go-to skate distributor. Contact us today to learn more about how to optimize your skating business.